General 


Q: What is KYM?

A: KYM is a premium online marketplace specializing in luxury pre-owned items. We offer a curated selection of high-quality, authenticated luxury goods, allowing customers to buy and sell designer items with confidence.


Q: How do you authenticate the items on KYM?

A: Each item undergoes a rigorous authentication process by our expert team. We carefully examine the item's quality, materials, craftsmanship, and provenance to ensure its authenticity before listing it on our platform.


Q: What types of luxury items do you sell?

A: We offer a wide range of luxury pre-owned items, including designer handbags, accessories, clothing, and more from top luxury brands. Our collection spans various categories to meet the diverse needs of luxury enthusiasts.


Q: How does the selling process work?

A: If you wish to sell an item, you can submit detailed photos and information about your luxury piece through our website. Our expert team will review the item, provide a valuation, and guide you through the consignment or direct selling process.


Q: Are the items in good condition?

A: We pride ourselves on offering high-quality pre-owned items. Each item is carefully inspected and categorized based on its condition, from excellent to very good condition. We provide detailed condition descriptions and high-resolution images to ensure transparency.


Q: Do you offer international shipping?

A: Yes, we provide international shipping to many countries. Shipping costs and delivery times vary depending on the destination and the specific item. Detailed shipping information is provided at checkout.


Q: How do I know the price is fair?

A: Our pricing is competitive and based on thorough market research, the item's condition, rarity, and current market value. We strive to offer fair prices that reflect the true value of luxury pre-owned items.



Shipping & delivery 


Q: How much is the shipping cost?

A: Shipping costs may vary depending on the delivery address, the time of your purchase, and the availability of items.


Q: When will I receive my order?

A: Orders within UK next day delivery. Orders in France will be delivered usually between 1-3 business days. For European deliveries between 2 and 5 working days. For international deliveries between 2 and 7 working days or more.


Q: What if I am absent when my order is delivered?

A: The delivery person will try to contact you, and will offer you several solutions such as drop-off at a letterbox, drop-off at a relay point, or redelivery to your home at another time. (The proposals are related to the situations encountered and the possibilities at the time).


Q: What payment methods are available?

A: Products accepted for Visa, Mastercard, Carte Bleue (CB) and American Express. Acceptable products for bank transfer, cash payment on site, Alipay and Wechatpay.


Q: What means of transport is my order shipped by? which carrier do you use?

A: We ship your packages every day from Monday to Friday. Orders received on weekends and holidays will be shipped the next working day (d+1). All orders are sent using a fully tracked service using a tracking number that will be sent to you so that you can track the progress of your order in real-time.